Pear's Gourmet

Frequently Asked Questions

  1. How can I contact you?
  2. Am I required to set up an on-line account with Pear's Gourmet before I proceed through checkout?
  3. What forms of payment do you accept?
  4. How do you ship my order and what will it cost?
  5. What does SSL mean, and does your site offer it?
  6. What can you tell me about PCI Compliance?
  7. Are your products certified Kosher?

Answers...

  1. How can I contact you?

    Click on the Contact Us link for information on how we can be reached.

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  2. Am I required to set up an on-line account with Pear's Gourmet before I proceed through checkout?

    No, it is not necessary for you to have an account with us but there are benefits to doing so.

    First, our site will remember your billing and shipping address(es) so you won't need to re-key them every time you order from us. This is a nice convenience for those of us that are in a rush and want to quickly place an order.

    In addition, an account provides you with the ability to view your order history and check order status on your schedule -- anytime, day or night.

    And after your order ships, your UPS tracking number will be posted to your on-line account history. Your tracking number is directly linked to the UPS package tracking website where you will be able to follow the progress of your shipment. Although we also send shipping notifications via email, having the ability to log into your account and check your package status eliminates any worries about whether your shipment email has been caught up in spam filters.

    Finally, those that have accounts with us, will from time to time, receive special offers not made to the general public.

    It is entirely up to you as to whether you wish to take advantage of having a Pear's Gourmet on-line account. If would prefer to skip the account setup process, here's how . . . when you are on the Checkout page, simply skip the 'Optional Account Information' fields and proceed to the section below, starting with the 'Contact Information' field. And, as always, thank you for shopping with Pear's Gourmet!

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  3. What forms of payment do you accept?

    We accept the following credit cards: American Express, Discover, MasterCard and Visa.

    As a convenience to our Corporate Gift Customers, we also accept Purchase Orders. Please contact your Sales Rep for additional information and pre-authorization.

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  4. How do you ship my order and what will it cost?

    Please stop by our Shipping page for answers to these questions and more!

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  5. What does SSL mean, and does your site offer it?

    SSL stands for secure sockets layer. It is a security protocol to enable Web sites to pass sensitive information, such as your credit card number, securely in an encrypted format.

    You can recognize web pages that use SSL when the URL starts with "https://" (note the addition of the 's' after 'http' meaning a secure link). The web browser will also show some type of lock or other icon which indicates the connection is secure.

    Pear's Gourmet automatically offers SSL security to each and every customer. Rest assured, when you transact with PearsGourmet.com, your sensitive data is being handled safely and securely.

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  6. What can you tell me about PCI Compliance?

    Credit card companies such as American Express, Visa and Mastercard now require businesses accepting credit card payments to comply with Payment Card Industry Data Security Standards (PCI DSS) intended to protect customer data from getting into the wrong hands.

    In order to be certified compliant, each firm handling credit cards must complete a specific set of steps as determined by the PCI Security Standards Council and the firm's merchant card processor.

    Pear's Gourmet has been certified PCI Compliant by information security and compliance leader, Trustwave.

    Consumers should be cautious about conducting business with sites that do not have proper security or are not PCI Compliant.

    For additional information regarding PCI Compliance and why it's important to you, please contact your credit card company.

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  7. Are your products certified Kosher?

    Yes, Pear's Gourmet nut and coffee products have been certified strictly kosher by the Va'ad HaKashrut located in Omaha, Nebraska.

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